CS Update: Ticket Hygiene in Zendesk

We’re excited to roll out our new and improved ticket housekeeping process in Zendesk! This update helps ensure every ticket is set up with all the right info, so we can handle requests faster, more efficiently, and with greater accuracy for our guests.

Please visit the Zendesk Knowledge Article for the step-by-step guide:
All Things Housekeeping – Ticket Housekeeping Checklist

If you have any questions, please reach out to your TL.

📧 This update was also communicated via email on 23rd June 2025, titled "Ticket Hygiene in Zendesk," sent by Riley L (Customer Experience Operations Leader)