CS Update: LPP Bookings - Contacting the Bedbank vs Hotel

We’re making a small but important tweak to how we handle LPP bookings to ensure smoother communication and better outcomes for our guests.

Please visit the Zendesk Knowledge Article for the full process:
Handling Bedbank Enquiries

If you have any questions, please reach out to your TL.

📧 This update was also communicated via email on 23rd June 2025, titled "Update: LPP Bookings - Contacting the Bedbank vs Hotel," sent by Riley L(Customer Experience Operations Leader)