CS Update: Clarification on DND Properties

We want to clarify how to handle ‘Do Not Disturb’ (DND) properties to protect our commercial relationships. Contact with DND partners should be avoided for requests outside agreed policies, like cancellations or date changes. However, you can still reach out for special requests, customer enquiries, transfer or voucher clarifications, and allotment requests.

Please visit the Zendesk Knowledge Article for the full process:
Navigating DND Properties

If you have any questions, please reach out to your TL.

📧 This update was also communicated via email on 23rd June 2025, titled "📌 Clarification on DND Properties" sent by Riley L (Customer Experience Operations Leader).