CS Update: Societe Points Update

There has been an update to how Societe points are calculated and earned within the Luxury Escapes Societe program.

What has Changed?

• From 16 May 2025: Bookings will earn points using an updated calculation method: fewer points, but each point is worth the same or has a higher redemption value.
• On 27th May 2025: All existing Societe point balances were recalculated and adjusted under the new system. The customers will see the point adjustment on their Societe account.

Important: Customers haven’t lost any value — in many cases, they may get more at checkout.

Please visit the Zendesk Knowledge Article:
Societe – Updates to the Societe Points

If you have any questions, please reach out to your TL.

📧 This update was also communicated via email on 23rd June 2025, titled "Societe Points Update – Please Review" sent by Kristine L (Agent Support).