CS Upate: Custom Offer Support Process

We’re excited to roll out a streamlined process for handling custom offer requests via our Internal Wholesale Team. This team works behind the scenes to support specific situations where pricing or customisation is needed — but they do not communicate with customers directly. It is critical that all customer interactions remain the responsibility of the original CS or Sales Agent.

Please take a moment to familiarise yourself with the updated process outlined in our knowledge article:  

Custom Offer Support Process

If you have any questions, please reach out to your TL.

📧 This update was also communicated via email on 7th July 2025, titled "Custom Offer Support Process" sent by Riley L (Customer Experience Operations Leader).