Friendly Reminder: Customer Payments Out of Scope for Finance Team

A quick reminder that any customer-related payments are out of scope for the Accounts Payable team (finance). Finance only manage vendor-related payments.

If you come across any issues or concerns relating to customer payments, please raise them in the Escalations channel so they can be managed appropriately.

Thank you for keeping this in mind. 

If you have any questions, please reach out to your TL

📧 This was also communicated via email on 27th August 2025, titled "Reminder: Customer Payments Out of Scope for Finance Team" sent by Riley L (Customer Experience Operations Leader).