Operational Update: Sydney Lounge API Now Live

We’re excited to share that the Experience Team has just gone live with the Sydney Lounge API product. The old manual Sydney offer is no longer available.

All below info available here: ASPIRE AIRPORT LOUNGES Knowledge Article

Launch Timeline

• Friday 5 Sept: Sydney Lounge API product enabled
• Mon/Tues 9 Sept: Melbourne & Perth Lounge API products enabled (pending Sydney soft launch feedback)

🔗 Sydney offer: The House by Aspire – Sydney

Important to Note

• Lounge Pass promos for the Sydney Aspire Lounge are currently not working. This affects Société benefit redemptions for 6–7 Sept.
• Please advise guests to try again from Mon/Tues once the fix is live.
• All other lounges remain unaffected.

Key Customer Experience

• Book instantly (min. 1 hr lead time within lounge hours)
• 3-hour lounge access
• Instant confirmation + voucher with lounge reference
• Cancellations/changes allowed - minimum 48 hrs before entry

Booking Flow

1. Customer selects date & entry time
2. Chooses ticket type (children/infants must be with an adult)
3. At checkout, traveller details can be updated
4. Confirmation email + voucher available in MyEscapes
5. Voucher presented at lounge reception for entry

Cancellation Policy

• Cancellations/changes only possible 48+ hrs prior
• Currently, date changes require cancellation and re-booking (date change functionality is in development - exciting!)

If you have any questions, please reach out to your TL

📧 This was also communicated via email on 5th September2025, titled "Product Update: Sydney Lounge API Now Live" sent by Riley L (Customer Experience Operations Leader).