CS Update: New Credit Adding Limit for Agents

The Payments Team have advised a new limit on how much credit agents can add to a customer’s account. Please take note of the following:

Agents can add credit up to $10,000 AUD to a customer's account.
Any credit amount needing to be added exceeding $10,000 AUD must be escalated and actioned by a Team Leader/ATL.

This is designed to ensure consistency, manage risk, and maintain appropriate oversight when handling larger transactions.

If you encounter a situation where you require to add credit exceeding the above the limit, please escalate to your Team Leader for assistance.

Thanks for your cooperation, and please reach out to your TL if you have any questions.

📧 This was also communicated via email on 8th September2025, titled "New Credit Adding Limit for Agents" sent by Kristine L (Agent Support).