Operational Update: New Feature in Escalations App – File & Photo Uploads

Hi Team,

We’re excited to share that a new feature has been added to the Escalations App. Agents now have the ability to upload photos and files directly to support their escalation submissions.

New Feature in Escalations App – File & Photo Uploads - Watch Video

This enhancement will help provide clearer context and supporting details, making it easier to resolve escalations efficiently.

For step-by-step guidance on using this new feature, please refer to the updated: Escalation Process - Agent Support

If you have any questions please reach out to your TL.

📧 This was also communicated via email on 18th September2025, titled "New Feature in Escalations App – File & Photo Uploads" sent by Kristine L (Agent Support).