CS Update: 660 Société signup Welcome bonus points have expired

You may receive enquiries from customers who’ve noticed 660 Société points disappear from their account.

What’s happening

• These 1000 points (660 points after adjustment) were issued as a one-off bonus for signing up to Société.
• The bonus points have now expired in line with our Terms & Conditions.

How to respond (suggested wording)

Thanks for getting in touch. The 660 points you’re referring to were a one-off bonus for joining Société. As outlined in our Terms & Conditions, bonus points have an expiry period and these points have now expired.

If a customer requests more detail, please reiterate that these were Welcome bonus points and are subject to expiry under the program’s T&Cs.

This information can be found in Knowledge: Société - Customer FAQs (Sales & CS)

If you have any questions, please reach out to your TL. 

📧 This was also communicated via email on 3rd October 2025, titled "660 Société signup Welcome bonus points have expired" sent by Kristine L (Agent Support).