Operational Update: New Temporary Fraud Rules

Just a quick one - a new set of rules have been implemented to block fraud/ potential fraudsters from making purchases. This is a temporary change until better rules are put in place. 

Please ensure you understand the below to be able to confidently handle the situation should you receive a call from customers facing this scenario. 

If all of the following occur;

• Lead time < = 10 days
• Any part of the payment is made with credit
• Not Spoofed
• Not an Admin user
• Not LEBT Order
• Not an Agent booking (not made by an LE employee)

Then - Block the order and tell the user to contact CS.

If you have any question please reach out to your TL.

📧 This was also communicated via email on 14th October 2025, titled "New Temporary Fraud Rules" sent by Riley L (Customer Experience Operations Leader).