CS Update: Queen’s Wharf Residences Arrival Instructions

Recent NPS feedback indicates that some guests are having difficulty finding parking and the reception entrance at Queen’s Wharf Residences. The property is located on a corner in the CBD with two one-way streets, making access a little tricky to navigate.

To help guests arriving by car, the hotel has shared detailed pre-arrival and parking instructions. Please refer to the attached document and use it when assisting guests who contact us about how to get there or where to park.

Please familiarise yourself with this document as to help guests should they call in needing assistance. The document will be found in the original email. Please search the title in outlook. 

If you have any question please reach out to your TL.

📧 This was also communicated via email on 15th October 2025, titled "Queen’s Wharf Residences Arrival Instructions" sent by Riley L (Customer Experience Operations Leader).