CS Update: Hotel-to-Hotel Transfers Now Available For ICS Bali

Exciting update to ICS Transfers!

Customers can now book hotel-to-hotel transfers and not just airport-to-hotel or hotel-to-airport. 🎉

This enhancement makes it easier for guests with multi-stop stays to arrange seamless transport directly between properties.

How it works:

• When completing the ICS Transfer Form in Spoof, you (or the customer) can now select Hotel-to-Hotel as the transfer type.
• All other details - such as passenger numbers and special requests - remain the same.
• Once submitted, ICS will be notified and confirm the transfer details.

Applies to:

• ICS Travel Group (Bali, Sri Lanka)
• ICS Singapore
• ICS Vietnam
• ICS Thailand
• ICS Hong Kong

Thanks team! This one should make life a lot easier for our guests with multi-resort escapes!

Relevant article have been updated to include this change. 

This new feature is only available for ICS Bali. Transfers booked/ available in all other regions will not have this option present in spoof or booking flow. 

After a bit of feedback with the launch of this feature. Id like to confirm that currently the hotel to hotel transfer is only available in Bali for selection in the edit transfer stage (of already booked transfers). It is not bookable as an option during the purchase stage.

The option for it to be a bookable option will be discussed in the coming weeks. 

If you have any question please reach out to your TL.

📧 This was also communicated via email on 21st October 2025, titled "🚗 Feature Update: Hotel-to-Hotel Transfers Now Available" sent by Riley L (Customer Experience Operations Leader).