Operational Update: Deposit Payment Option & Société Benefit Eligibility

Please note the following important update regarding booking eligibility:

• The Deposit Payment Option cannot be used for any bookings that include a Société Benefit (Lounge Passes, Transfers, Upgrades). This means that if a customer applies a Société Benefit to their booking, the booking must be paid in full at the time of purchase. The 'Deposit Payment Option' will not be available at check out in these cases.

I have added a content block with this information on all applicable knowledge articles. 

If you have any questions, please reach out to your TL.

📧 This was also communicated via email on 29th October 2025, titled "Update – Deposit Payment Option & Société Benefit Eligibility" sent by Kristine L (Agent Support).