Friendly Reminder: Using Approved Template When Raising to Experiences

We have received some comms from the Experiences Team that some agents are not using the below approved template when escalating to them. Please ensure when you are raising with the Experience Team that you are using the below template: 

Brand: (eg. LE, CUDO, Scoopon etc)  
Guest Email Address: 
Customer's Name: 
Booking Number:  
Experience Name: 
Provider Order Id: 
Link to Booking in Admin Portal: 
Link to Deals Page: 
If a lounge pass, the location (e.g., Sydney, Perth, etc.) 
If lounge pass modification: (Please include ASH if known)

Summary of Issue:  
Desired Outcome:  
Efforts/actions taken so far:  

More information can be found here: Escalating to the Experiences Team/Vendor Support

If you have any question please reach out to your TL.