CS: Weekly Roundup - December 2025 Week 4 (22/12/25 - 28/12/25)

CS Updates:

• No CS Updates

Operational Updates:

• Operational Update: OTP Required for Name Changes

Friendly Reminders:

• No friendly reminders

Bulk Sends Added to the Bulk Send List:

• The Reef House Palm Cove - Maintenance Works – from 14 January to 5 February 2026

Knowledge Article Updates:

• NEW: LTLE/Flash - Name Change Request - OTP requirements for name changes is part of the new and secure process for name changes to mitigate risk of fraudulent name changes. 
• UPDATE: LuxPlus+ - Renewals - Added steps on Updating the Preferred Payment Method For Subscription

Macro Updates:

• NEW: Asking Hotel Not to Share Cost Pricing - Used to remind hotels/vendors not to disclose internal or cost pricing to guests and to keep all pricing communication with Luxury Escapes.
• UPDATE: Credit information - Added a placeholder to generate brand name