CS: Weekly Roundup - December 2025 Week 4 (22/12/25 - 28/12/25)
CS Updates:
- No CS Updates
Operational Updates:
Friendly Reminders:
- No friendly reminders
Bulk Sends Added to the Bulk Send List:
- The Reef House Palm Cove - Maintenance Works – from 14 January to 5 February 2026
Knowledge Article Updates:
- NEW: LTLE/Flash - Name Change Request - OTP requirements for name changes is part of the new and secure process for name changes to mitigate risk of fraudulent name changes.
- UPDATE: LuxPlus+ - Renewals - Added steps on Updating the Preferred Payment Method For Subscription
Macro Updates:
- NEW: Asking Hotel Not to Share Cost Pricing - Used to remind hotels/vendors not to disclose internal or cost pricing to guests and to keep all pricing communication with Luxury Escapes.
- UPDATE: Credit information - Added a placeholder to generate brand name
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