CS: Weekly Roundup - January 2026 Week 1 (29/12/25 - 04/01/26)

CS Updates:

• No CS Updates

Operational Updates:

• No Operational Updates

Friendly Reminders:

• No friendly reminders

Bulk Sends Added to the Bulk Send List:

• The Reef House Palm Cove - Maintenance Works – from 14 January to 5 February 2026

Knowledge Article Updates:

• NEW - Rate Shopping - An article that explains what rate shopping is. 
• NEW - Margin Max - An article that explains what Margin Max is.
• NEW - Maldives Charter - The Maldives Charter is Australia's only non-stop flight from Melbourne to Male. We're selling bundled packages (accom + flights). This article tells you what you need to know. 

Macro Updates:

• NEW: Societe Merge or Transfer Approval - Merging/transferring Societe accounts and requesting what we need from the customer for approval.
  NEW: Date Change Denied - Expired Cancellation Period -  LPP/LPC - Advising customer we cannot offer a date change as their Free Cancellation period has expired and offering an insurance letter.
• UPDATE: Cancellation Denied - Non Refundable LPP - Added date change not being possible as well as fixed spacing issues.