Friendly Reminder: Quick Check: Cruise Call Best Practices

🚢 Quick Check: Cruise Call Best Practices

Before diving into a new cruise inquiry, please take a moment to search for existing customer tickets. This ensures we aren't doubling up on work and provides the customer with a seamless experience.

• Found an Open Ticket?
  • Merge: Combine the new inquiry into the existing ticket.
  • Note: Add clear internal notes from your current conversation and what is required from Cruise Concierge, or what you have done.
  • Status: Mark as Action Required.
  • Transfer: transfer to Cruise Concierge AU using the transfer app.

Keeping everything in one place helps the whole team stay on the same page!

📖 For a refresher on product specifics, check out the Cruises – Understanding LE Cruise Products & Service article.

https://luxuryescapeshelp.zendesk.com/hc/en-us/articles/14450130484239-Cruises-Understanding-LE-Cruise-Products-Service

Any questions, please reach out to your TL.

📧 This was also communicated from Lenore K (Tours and Cruise Operations Manager).