Operational Update: SMS Verification Issues

A few SMS verification issues have been raised, we've had a look and appears there are no issues from our end. So it could be an issue with the customers carrier

If you have any more trouble with this function, please ensure we have allowed enough time for SMS to be received, and try send a second time. 

If issues persist, please message Riley L directly with the following;

Brand:
Ticket ID:
Interaction stamp from ticket: (eg: Call from +61418799573 at 2026-01-30T01:19:28.694Z)

Any questions, please reach out to your TL.

📧 This was also communicated via Teams on 30th January 2026, sent by Riley L (Customer Experience Operations Leader).

Link to Teams Interaction