Operational Update: Booking Authority Now Live in Admin Portal

Little update for you regarding booking authority. A Request Access feature has now been added to the order page in Admin Portal. 

❓What is Request Access?
The Request Access feature allows agents to help callers enquiring about a booking on someone else’s account - without emailing the account holder manually, requesting verbal authority, or directing the caller through booking authority prompts.

This ensures privacy is maintained while streamlining the process.

📚Step-by-Step Flow

➡️ STEP 1: Open the booking in Admin Portal

➡️ STEP 2: Select “Request Access” in the top right corner

➡️ STEP 3: Enter Requester Details

• Email address
• Mobile number

➡️ STEP 4: Send Access Request
Submit the request. An approval email is automatically sent to the booking owner.

➡️ STEP 5: Booking Owner Approval
The booking owner receives an email and can approve or decline the request.

➡️ STEP 6: Access Granted
Once approved, the requester is added to the booking as either:

• Viewer, or
• Editor, depending on the access granted.

Booking Authority - Request Access

Any questions, please reach out to your TL.

📧 This was also communicated via email on 4th February 2026, titled “New Feature Release: Booking Authority Now Live in MyEscapes” sent by Riley L (Customer Experience Operations Leader).