Operational Update: Rebooking Payment Schedules

Back with another exciting update to Payment Schedules, with huge thanks to @Sean Novis and the team. 

What’s new

• Change/extend dates now works for multi-room bookings across both 50/50 deposits and dynamic schedules.
• Rebooking ID has been introduced for Payment Schedules 
• Credit deposit limit of 50% of booking value has been increased to 75%. 

Multi Room Date change/ extensions

• Changes must be made on one room at a time, same concept with single room orders whereby the number of repayments and the repayment value will change depending on the changes occurring to the order. 

Rebooking ID (this ones huge!)

• Enables rebooking using the credit from the cancelled booking as the deposit while:
  • Waiving the service fee (No need to refund the original service fee)
  • Retaining the customer’s original Payment Schedule
• Can be used across:
  • Different offers or hotels
  • Different products (e.g. tours)
  • Different booking values
• Credit cannot cover more than 75% of the new booking value (updated from 50%). This rule applies to all Payment Schedules, with or without a Rebooking ID.
• If a Rebooking ID can’t be used, clear error messaging will display (e.g. dates too close to check-in for Payment Schedules).

Payment Schedule Rebooking ID

Still to come

• Post-purchase room upgrades with Payment Schedules which is currently in progress.

All updates have been added into the Payment Schedules Knowledge Article

Any questions, please reach out to your TL.

📧 This was also communicated via email on 4th February 2026, titled “Rebooking Payment Schedules FEATURE RELEASE” sent by Riley L (Customer Experience Operations Leader).