CS: Weekly Roundup - August 2025 Week 1 (02/08/25 - 10/08/25)

A quick, weekly summary of key updates, announcements, and important info from the bulletin to keep everyone informed and aligned.

CS Updates:

• CS Update: New Knowledge Articles – Updated LPP/Bedbank Complaint & Out-of-Policy Request Processes
• CS Update: Agent Work Flow

Operational Updates:

• Operational Update: ICS - Special Requests

Knowledge Article Updates:

• ICS Airport Transfer Booking Details, Communication, and Contacts
• LPP/ Bedbank Complaint Handling
• LPP/Bedbanks - Amendments/ Request's Outside of Policy
• Agent Rhythm - Procedure and Flows
• CS - Ticket Reallocations
• ⁠⁠Escalating to the Experiences Team/ Vendor Support