CS: Weekly Roundup - September 2025 Week 1 (01/09/25 - 07/09/25)

CS Updates:

• CS Update: Customer Experience (CX) India
• CS Update: Vendor Support Email Now Redundant

Operational Updates:

• Operational Update: Sydney Lounge API Now Live

Friendly Reminders:

• Friendly Reminder: Transfers to Support

Knowledge Article Updates:

• All Things LuxPlus+ - NEW
• LuxPlus+ Overview  - NEW
• LuxPlus+ Benefits - NEW
• LuxPlus+ Renewals - NEW
• LuxPlus+ Cancellations & Refunds - NEW
• LuxPlus+ Managing Bookings - NEW
• Inventory - Ticket Management - Added information on what to do when Updating an Existing Ticket
• Merchant Fees - As of the 3 Sept 2025, Visa Debit Card transactions charge a 0.3% Merchant Fee for LTLE/Flash purchases ONLY. This includes any orders containing at least one LTLE/Flash item.
• Société - Redeeming Room & Package Upgrades - Room and Package Upgrade benefits are not available for 'Buy Now, Book Later' BNBL packages
• Updated Credit Movement Reasons - Loom now added.

Macro Updates:

• SSC Transfers - Reworded and added Requested Ferry Time to Arrival information.