CS: Weekly Roundup - September 2025 Week 3 (15/09/25 - 21/09/25)

CS Updates:

• No CS Updates

Operational Updates:

• Operational Update: New Feature in Escalations App – File & Photo Uploads

Friendly Reminders:

• No Friendly Reminders

Knowledge Article Updates:

• UPDATE - Escalation Process - Agent Support  - (Added instructions on how to upload/share files and photos)
• UPDATE - Société- Redeeming Airport Transfers  - (Complimentary Transfers benefit for Gold & Platinum Société members added)

Macro Updates:

• UPDATE - Societe Transfer - 2026 Bookings - (Updated to Public Reply)