CS: Weekly Roundup - October 2025 Week 2 (06/10/25 - 12/10/25)

CS Updates:

• CS Update: Ultra Lux Transfers Discontinued
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Operational Updates:

• Operational Update: New Payment Option for LPP Packages: Pay at Property

Friendly Reminders:

• Friendly Reminder: Finance DO NOT Handle Customer Related Payment Issues

Knowledge Article Updates:

• UPDATE - Ultra Lux - Transfers  - (No longer offered. Updated the changes)
• UPDATE - CS - Handling Flight Support Enquiries - (Now includes all the latest details, including ticket transfer processes and support coverage hours)

Macro Updates:

• NEW - Cancellation Denied - Non Refundable LPP
• NEW - LuxPlus+ Successfully Purchased
• UPDATE - Cancellation Denied - Non Refundable LPC - (Updated Finalized to Finalised)