CS: Weekly Roundup - November 2025 Week 3 (17/11/25 - 23/11/25)

CS Updates:

• CS Update: Car Trawler Contacts

Operational Updates:

• Operational Update: Lounge Pass Post-Purchase Functionality

Friendly Reminders:

• No Friendly Updates

Bulk Sends Added to the Bulk Send List:

• Eagle Nest Brisbane and Lambert Restaurant

Knowledge Article Updates:

• UPDATED: Car Hire - Escalation Process - (Car Trawler contact us been updated)
• UPDATED: Société - Redeeming Airport Lounge Passes - (Updated to include how to add lounge passes post purchase)

Macro Updates:

• NEW: Special Request Added - (Advising customers a special request has been added to their booking)
• NEW: Agent Hub Not Eligible for Société & Lux Plus Benefits - (Advising Travel Agents that Agent Hub bookings are not eligible)
• NEW: Providing BNBL Package Details - (Advising customers on their BNBL package details)
• NEW: Cancellation and Date Change Policy Information - (Advising customers where to locate their cancellation/date change policy)
• UPDATE: Updated Personal Information (Removed a typo in the template)