CS: Weekly Roundup - November 2025 Week 3 (17/11/25 - 23/11/25)
CS Updates:
Operational Updates:
Friendly Reminders:
- No Friendly Updates
Bulk Sends Added to the Bulk Send List:
- Eagle Nest Brisbane and Lambert Restaurant
Knowledge Article Updates:
- UPDATED: Car Hire - Escalation Process - (Car Trawler contact us been updated)
- UPDATED: Société - Redeeming Airport Lounge Passes - (Updated to include how to add lounge passes post purchase)
Macro Updates:
- NEW: Special Request Added - (Advising customers a special request has been added to their booking)
- NEW: Agent Hub Not Eligible for Société & Lux Plus Benefits - (Advising Travel Agents that Agent Hub bookings are not eligible)
- NEW: Providing BNBL Package Details - (Advising customers on their BNBL package details)
- NEW: Cancellation and Date Change Policy Information - (Advising customers where to locate their cancellation/date change policy)
- UPDATE: Updated Personal Information (Removed a typo in the template)
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