CS: Weekly Roundup - December 2025 Week 2 (08/12/25 - 14/12/25)
CS Updates:
Operational Updates:
- Operational Update: Searching User with Société Number
- Operational Update: Payment Schedules
- Operational Updates: "Book By" Changes
- Operational Update: Enhancements to Notify app alerts in Zendesk
Friendly Reminders:
Bulk Sends Added to the Bulk Send List:
- Amara Singapore - We've incorrectly listed cocktails as an inclusion ‘Nightly two hours of free-flow beers, wines and cocktails at The Club’
Knowledge Article Updates:
- NEW - Booking Authority
- NEW - Payment Schedules
- UPDATE - Fraud - Fraudulent Transactions / Activity / Fraud Score - We’ve recently enhanced our fraud detection controls. Because of this, certain fraud-blocked orders may display as Payment Failed / Card Declined in Admin Portal, even though the true cause is suspected fraud.
- UPDATE - LTLE/Flash - Expired Book By - BNBL 'Buy Now, Book Later' & Changes to bookings (exclusions apply) - Agents can now action past book by as long as they have confirmed allocation with the property.
Macro Updates:
- No Macro Updates
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