CS: Weekly Roundup - December 2025 Week 2 (08/12/25 - 14/12/25)

CS Updates:

• CS Update: Understanding Fraud Scores in Admin Portal

Operational Updates:

• Operational Update: Searching User with Société Number
• Operational Update: Payment Schedules
• Operational Updates: "Book By" Changes
• Operational Update: Enhancements to Notify app alerts in Zendesk

Friendly Reminders:

• Friendly Reminder: Using Approved Template When Raising to Experiences

Bulk Sends Added to the Bulk Send List:

• Amara Singapore - We've incorrectly listed cocktails as an inclusion ‘Nightly two hours of free-flow beers, wines and cocktails at The Club’

Knowledge Article Updates:

• NEW - Booking Authority
• NEW - Payment Schedules
• UPDATE - Fraud - Fraudulent Transactions / Activity / Fraud Score - We’ve recently enhanced our fraud detection controls. Because of this, certain fraud-blocked orders may display as Payment Failed / Card Declined in Admin Portal, even though the true cause is suspected fraud.
• UPDATE - LTLE/Flash - Expired Book By - BNBL 'Buy Now, Book Later' & Changes to bookings (exclusions apply) - Agents can now action past book by as long as they have confirmed allocation with the property. 

Macro Updates:

• No Macro Updates