CS: Weekly Roundup - January 2026 Week 2 (05/01/26 - 11/01/26)

CS Updates:

• CS Update: New Negative Feedback Macros

Operational Updates:

• Operational Update: ICS Transfer Confirmation Update
• Operational Update: Rebooking Payment Schedules

Friendly Reminders:

• Friendly Reminder: Quick Check: Cruise Call Best Practices
• Friendly Reminder: Expectations for Sick Days, Running Late & On Shift
• Friendly Reminder: Closing Tickets as Spam

Bulk Sends Added to the Bulk Send List:

• Seascape Resort Sanur - No longer 'Adults Only'
• Mecure Maldives Kooddoo Resort - The resort has temporarily suspended operations and will accommodate guests best they can.
• RIMBA by AYANA Bali - Scheduled maintenance

Knowledge Article Updates:

• NEW - Gifting - Redeeming a Gift For a Customer
• NEW - Payment Schedules
• UPDATE -  ICS Airport Transfer Booking Details, Communication, and Contacts - We are no longer directing customers to wait for ICS confirmations. Once all required transfer details are fulfilled, Luxury Escapes will automatically send the transfer confirmation instantly. There is no manual request required in standard scenarios.
• UPDATE - Complaints Handling - An update on which macros to use during complaint process.

Macro Updates:

• UPDATE: 80% Refund 20% Forfeit Credit Refund Offer - Adding the forfeited amount.