CS: Weekly Roundup - December 2025 Week 1 (01/12/25 - 07/12/25)

CS Updates:

• CS Update: Sri Lanka Flooding - Tours Customer Communication
• CS Update: Experiences Update: Partnership with Klook

Operational Updates:

• Operational Update: New Customer Verification Banner in Zendesk

Friendly Reminders:

• Friendly Reminder: Using Approved Template When Raising to Experiences

Bulk Sends Added to the Bulk Send List:

• Pan Pacific Melbourne - Gym/Club Lounge Closure 14-24 December 2025
• Six Senses Uluwatu - Major Renovations from 1st February 2026 to 31st July 2026

Knowledge Article Updates:

• NEW - Experiences - Klook Experiences

Macro Updates:

• No Macro Updates