CS: Weekly Roundup - January 2026 Week 4 (19/01/26 - 25/01/26)

CS Updates:

• CS Update: Tropical Temptation Beach Club- Temporary Closure

Operational Updates:

• No Operational Updates.

Friendly Reminders:

• Friendly Reminder: Quick Check: Cruise Call Best Practices
• Friendly Reminder: Expectations for Sick Days, Running Late & On Shift
• Friendly Reminder: Closing Tickets as Spam

Bulk Sends Added to the Bulk Send List:

• Barceló Whale Lagoon Maldives - A bulk has been sent out regarding a name change for the Barceló Whale Lagoon Maldives, this will now be known as Meliá Whale Lagoon Maldives. All the confirmed bookings will be honoured by the hotels, there are some BNBL's that will be contacted to be relocated.
• Mecure Maldives Kooddoo Resort - Mecure have extended the affected period and are now needing to relocate all guests checking in up to Feb 15th. As such the below has been sent out to an additional 26 guests. Please ensure we are pushing guests back to the Mecure Kooddoo to handle the relocation. 
• Radisson Blu Resort Fiji - Due to maintenance work, Byblos Restaurant will be closed from 25 December 2025 until 15 March 2026. During this period, a selection of Lebanese dishes will be available exclusively on the Blu Bar & Grill lunch menu. Guests arriving on or before 15 March 2026 who were planning to dine at Byblos Lebanese Restaurant are kindly invited to contact restaurants.fiji@radisson.com to make alternative dining arrangements.
• Domes Noruz Mykonos - Domes Noruz Mykonos has changed ownership and name to ΟΜΕΟΝ Mykonos. They have confirmed all bookings and inclusions will be honored.

Knowledge Article Updates:

• UPDATE - Payment Schedules - Added information related to removing attached card capabilities

Macro Updates:

• No macro updates