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We’re trialling a change to After Call Work (ACW) timeframes from tomorrow, 1st August, to help drive efficiency and improve workflow across the floor.What’s changing?ACW will be reduced from 15 mi...

Please note that Rebooking ID IS NOT compatible with Payment Schedules.If you're working with a booking that includes a payment schedule, you should apply the credit upfront. This will automaticall...

G'day team,The below info is now readily available in the Refunds - Per Night Knowledge ArticleWith a massive thanks to @Kristina Hua, @Eugene Moskvita, @Felix Ivanov, and @Rob Rossi, we’re releasi...

Hi Team,A new knowledge article has been created to assist you in handling customer inquiries related to the Luxury Escapes Dream Magazine.This article provides clear guidance and direction to ensu...

Hi Team, A good update for you all!The Payments Team have confirmed that gift cards are now an eligible payment method to pay off due balances for deposit bookings and payment schedules. The $1500 ...

Following the update below, we've identified a potential issue with cancelling LuxPlus+ renewals through Admin Portal. Our Tech team is currently investigating the matter, and we’ll provide an upda...

G'day All, The below info is now available in the Dreamworld Bundle Packages Knowledge ArticleI forwarded an email from Nick/ Experiences on the 11th of June regarding the below. Just wanting to ta...

A quick, weekly summary of key updates, announcements, and important info from the bulletin to keep everyone informed and aligned.CS Friendly Reminders: ICS Email AddressCS Updates:Ticket Priority ...

Please familarise yourself with the new Knowledge Article covering Ticket Priority Scoring - a crucial component of how we manage and action tickets in Zendesk.❓ Why is Priority Scoring Important?P...

ICS have flagged that we are continually emailing them on the incorrect email address. Please DO NOT email indonesia.luxuryescapes@icstravelgroup.com. The correct email for anything related to tran...