CS: Weekly Roundup - October 2025 Week 3 (13/10/25 - 19/10/25)

CS Updates:

• CS Update: Queen’s Wharf Residences Arrival Instructions
• CS Update: Société Launching in New Zealand (and Singapore)

Operational Updates:

• Operational Update: New Temporary Fraud Rules
• Operational Update: Transferring Tickets to Support

Friendly Reminders:

• Friendly Reminder: Finance DO NOT Handle Customer Related Payment Issues

Bulk Sends Added to the Bulk Send List:

• Mai Khao Lak Beach Resort & Spa - Renovation works around the resort - the hotel are moving guests to ugraded room types if disruption is expected

Knowledge Article Updates:

• UPDATE - CS - Ticket Reallocations (For CS) - What has been added: The priority selection matrix. A loom on how to complete a transfer to CS. The importance of priority and group selection
• UPDATE - Transferring Tickets to Support (For all other departments) - What has been added: The priority selection matrix. A loom on how to complete a transfer to CS. The importance of priority and group selection

Macro Updates:

• No new or Updated Macros