CS: Weekly Roundup - January 2026 Week 5 (26/01/26 - 01/02/26)

CS Updates:

• CS Update: Team Update

Operational Updates:

• Operational Update: SMS Verification Issues

Friendly Reminders:

• Friendly Reminder: Quick Check: Cruise Call Best Practices
• Friendly Reminder: Expectations for Sick Days, Running Late & On Shift
• Friendly Reminder: Closing Tickets as Spam

Bulk Sends Added to the Bulk Send List:

• Verano Resort Noosa - One-bedroom apartments don't have a bathtub, and only a few two-bedroom apartments have bathtubs. Content is updating the copy to remove 'bathtub' from the amenities list for both room types as it's not guaranteed

Knowledge Article Updates:

• No Knowledge Article Updates

Macro Updates:

• No macro updates