CS: Weekly Roundup - February 2026 Week 1 (02/02/26 - 08/02/26)

CS Updates:

• No CS Updates

Operational Updates:

• Operational Update: Booking Authority Now Live in Admin Portal
• Operational Update: Rebooking Payment Schedules

Friendly Reminders:

• Friendly Reminder: Quick Check: Cruise Call Best Practices
• Friendly Reminder: Expectations for Sick Days, Running Late & On Shift
• Friendly Reminder: Closing Tickets as Spam

Bulk Sends Added to the Bulk Send List:

• InterContinental Hayman Great Barrier Reef - The hotel has confirmed a full resort buyout affecting stays from 20–28 April 2026 (inclusive). Unfortunately, this means booking during those dates cannot proceed as originally confirmed.
• Metadee Concept Hotel - Change to Inclusion: We've received confirmation from the partner that Moon Terrace Restaurant operates for dinner service only. As such, the inclusion of one four-course lunch or dinner at Moon Terrace Rooftop is redeemable as dinner only.

Knowledge Article Updates:

• UPDATE: Booking Authority - Added how the feature can be used via Admin Portal.
• UPDATE: Payment Schedules - Change/extend dates now works for multi-room bookings across both 50/50 deposits and dynamic schedules, Rebooking ID has been introduced for Payment Schedules & Credit deposit limit of 50% of booking value has been increased to 75%
• UPDATE: XCover - Contact for General Enquiries & Insurance Claim Handling  - Contact for General Enquiries & Insurance Claim Handling: Updated the contact email for XCover.

Macro Updates:

• No macro updates