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This bulletin lists recently updated Knowledge Articles, including the date of each change and a brief summary of what was updated.Updated Knowledge Articles: 17th July 2025 - Complaints Handling ...

For more information please visit the Knowledge Article:Experiences - How to Access Tickets in Admin PortalWe currently have dreamworld + hotel packages live, every room package gets a car pack of ...

Cruises is currently experiencing high call volumes along with reduced staffing levels this week. As a result, response times are taking a little longer than usual.Please ensure you’re setting fair...

We’re excited to roll out a streamlined process for handling custom offer requests via our Internal Wholesale Team. This team works behind the scenes to support specific situations where pricing or...

Just a quick clarification regarding gift card usage for deposit bookings:As per existing policy, gift cards cannot be used to pay off the due balance of a deposit booking. This has always been the...

We’ve identified a knowledge gap in the expectations around Call Crushing, we'd like to take a moment to clear up our expectations around a part of this process.  The aim is to improve ownership an...

To ensure smoother ticket routing and faster resolutions for our customers, we want to be capitalising on the great capabilities of Zendesk department transfers. For tickets requiring action from C...

We’re excited to share an important update from the Payments team that enhances the Gift Card experience for customers. At this stage, this only applies to CS as Sales may have a different method.W...

There has been an update to how Societe points are calculated and earned within the Luxury Escapes Societe program.What has Changed? From 16 May 2025: Bookings will earn points using an updated ca...

We’re pleased to share an important update regarding the process for handling tickets that require a call to be listened to.🔄 What’s Changing?Effective immediately, there is no longer a requirement...