CS: Weekly Roundup - August 2025 Week 4 (25/08/25 - 31/08/25)
CS Updates:
Operational Updates:
- Operational Update: Insurance Refund Reason
- Operational Update – More Société Upgrades Now Available
- Operational Update - New Tool for Missing Complimentary Experiences
- Operational Update - FYI - LESA Expansion Across All Regions
- Operational Update - Updated Credit Movement Reasons
Friendly Reminders:
Knowledge Article Updates:
- Handling Tours Enquiries - CS - (Updated - Added a Loom on how to transfer to Tours)
- Credit Refund Request - (New)
- Credit Movement Reasons - (New)
Macro Updates:
- Information on ICS Pick-up & Departure Process (New)
- Date Change Outside of Policy - Insurance Letter Offered (New)
- Hotel Denied Compensation - Promo Code Offered (New)
- Downgrade Actioned (Decrease in Nights) - (Was called Downgrade Processed (Decrease in Nights - Updated Name)
- Downgrade Actioned (Room Type) - (Was called Downgrade Processed (Room Type - Updated Name)
- Transfers - Sending Flight Details (Hotel) - (Added a section to add the booking number)
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