Support

A new knowledge article has been published on Birthday Promo Codes, which outlines key information to support customers who may reach out with questions about their birthday discount.Customers are ...

CS Updates: CS Update: New Ticket Reasons - Societe CS Update: Password Policy Update Operational Updates:Operational Update: ICS - Special RequestsFriendly Reminders:Friendly Reminder: Transferrin...

As part of our continued efforts to strengthen security and ensure compliance with ISO 27001 and PCI requirements, we are updating our password policy for all Luxury Escapes (LE) email accounts.New...

Just wanting to send out a reminder on the Transferring Tickets to Support Knowledge Article. Specifically around the use of Support AU.Support AU should not be selected for every ticket transfer.T...

We’re pleased to let you know that new Societe ticket reasons have been added and are now available for use.The new ticket reasons can be found in the Societe folder: Missing Points & Status Credit...

A quick, weekly summary of key updates, announcements, and important info from the bulletin to keep everyone informed and aligned.CS Updates: CS Update: New Knowledge Articles – Updated LPP/Bedbank...

On the back of the roll out conversation with Rob, we have made the relevant adjustments to the working group flows and ultimately the daily work flow for agents. Why?The aim is improve overall Cus...

We’ve published two new knowledge articles outlining updated processes for handling LPP/Bedbank complaints and out-of-policy requests.LPP/ Bedbank Complaint Handling The focus is on quick resolutio...

Very exciting update to ICS Transfer Special Requests. As of now, ICS will not be charging additional and surcharge to customers who request/need a child/infant seat with their booking.This applies...

A quick, weekly summary of key updates, announcements, and important info from the bulletin to keep everyone informed and aligned.CS Friendly Reminders: ICS Email AddressCS Updates: LuxPlus Renewal...