Support

Please be advised that affected customers have been contacted regarding the closure of the Lumber Punks Melbourne location. However, their vouchers remain valid for use at the Brisbane and Perth ve...

We've had a few reports recently around deep links, but Tech has confirmed that these are not bugs – they’re expected behaviours based on how the system is set up.Here are the most common issues th...

A quick update regarding the Call Crush process:Koren has now removed the system rule that previously removed a ticket from an agent’s view when the Call Crush macro was applied.What’s changing?The...

We want to update you regarding customer concerns about travelling to the Middle East. Currently, no tours or cruises have been cancelled. While we are short staffed and in Zendesk training this we...

We want to clarify how to handle ‘Do Not Disturb’ (DND) properties to protect our commercial relationships. Contact with DND partners should be avoided for requests outside agreed policies, like ca...

We’re rolling out a new Zendesk feature — automatic ticket assignment!After a call, email, or message ends (wrap-up code submitted), tickets without an assignee will automatically be assigned to th...

We’re making a small but important tweak to how we handle LPP bookings to ensure smoother communication and better outcomes for our guests.Please visit the Zendesk Knowledge Article for the full pr...

We’re excited to roll out our new and improved ticket housekeeping process in Zendesk! This update helps ensure every ticket is set up with all the right info, so we can handle requests faster, mor...

Blackhawk gift cards now have a $1,500 per order limit when applied at checkout. This update ensures a smoother checkout experience and aligns with updated Terms & Conditions.Please visit the Zende...

Customers can now book Lux Partner Property (LPP)/bedbanks stays with $0 upfront and pay the balance later, with a 3.95% service fee applied to the final payment. This new payment schedule offers a...