CS: Weekly Roundup - October 2025 Week 3 (20/10/25 - 26/10/25)

CS Updates:

• CS Update: Hotel-to-Hotel Transfers Now Available For ICS Bali
• CS Update: Expired Book By & BNBL (‘Buy Now, Book Later’) Changes
• CS Update: Booking Beyond Travel Validity
• CS Update: LE SHOP Soft Launch:  CX Team Update

Operational Updates:

• Operational Update: Operational Update: Using Reserve for $0 and Société Points

Friendly Reminders:

• Friendly Reminder: Finance DO NOT Handle Customer Related Payment Issues

Bulk Sends Added to the Bulk Send List:

• No Bulk updates

Knowledge Article Updates:

• UPDATE - LTLE/Flash - Booking Beyond Travel Validity Period - Booking beyond the "travel by" date is strictly prohibited under all circumstances. This applies to all campaigns and properties without exception. In particular, all Berkley River Lodge campaigns remain entirely non-permissible for any bookings or date changes beyond the travel validity period.
• UPDATE - LTLE/Flash - Expired Book By - BNBL 'Buy Now, Book Later' & Changes to bookings (exclusions apply)  - Amendments past book by have changed with certain exclusions. 
• UPDATE - Société - Customer FAQs (Sales & CS) - (Reserve for $0” and Société Points should not be used at the same time when processing a booking)

Macro Updates:

• No new or Updated Macros