Support

CS Updates:No CS UpdatesOperational Updates: Operational Update: Booking Authority Now Live in Admin Portal Operational Update: Rebooking Payment Schedules Friendly Reminders: Friendly Reminder: Qu...

Back with another exciting update to Payment Schedules, with huge thanks to @Sean Novis and the team. What’s new Change/extend dates now works for multi-room bookings across both 50/50 deposits and...

Little update for you regarding booking authority. A Request Access feature has now been added to the order page in Admin Portal. ❓What is Request Access?The Request Access feature allows agents to...

CS Updates:CS Update: Team UpdateOperational Updates:Operational Update: SMS Verification IssuesFriendly Reminders: Friendly Reminder: Quick Check: Cruise Call Best Practices Friendly Reminder: Exp...

I’m really excited to share an update in the CX Training and Onboarding space and I’m proud to announce that Ava Lawrence and Brooklyn Staughton will both be stepping into the CX Training and Onboa...

A few SMS verification issues have been raised, we've had a look and appears there are no issues from our end. So it could be an issue with the customers carrierIf you have any more trouble with th...

CS Updates:CS Update: Tropical Temptation Beach Club- Temporary ClosureOperational Updates:No Operational Updates.Friendly Reminders: Friendly Reminder: Quick Check: Cruise Call Best Practices Frie...

We’ve been advised that Tropical Temptation Beach Club will be temporarily closed for renovations and upgrades from 20 January 2026 to 10 February 2026.ResolutionAt this stage, we believe we can ma...

CS Updates:No CS Updates.Operational Updates:No Operational Updates.Friendly Reminders: Friendly Reminder: Quick Check: Cruise Call Best Practices Friendly Reminder: Expectations for Sick Days, Run...

CS Updates:CS Update: New Negative Feedback MacrosOperational Updates: Operational Update: ICS Transfer Confirmation Update Operational Update: Rebooking Payment Schedules Friendly Reminders: Frien...