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Operational Update: Credit Reasons Issue & Fix 0 votes 0 comments -
CS: Weekly Roundup - September 2025 Week 2 (08/09/25 - 14/09/25) 0 votes 0 comments -
CS Update: New Credit Adding Limit for Agents 0 votes 0 comments -
CS: Weekly Roundup - September 2025 Week 1 (01/09/25 - 07/09/25) 0 votes 0 comments -
Friendly Reminder: Transfers to Support 0 votes 0 comments -
Operational Update: Sydney Lounge API Now Live 0 votes 0 comments -
CS Update: Vendor Support Email Now Redundant 0 votes 0 comments -
CS Update: Customer Experience (CX) India 0 votes 0 comments -
CS: Weekly Roundup - August 2025 Week 4 (25/08/25 - 31/08/25) 0 votes 0 comments -
Operational Update - Updated Credit Movement Reasons 0 votes 0 comments -
Operational Update - FYI - LESA Expansion Across All Regions 0 votes 0 comments -
Operational Update - New Tool for Missing Complimentary Experiences 0 votes 0 comments -
Operational Update – More Société Upgrades Now Available 0 votes 0 comments -
CS Update: New Credit Refund Policy – Effective Immediately 0 votes 0 comments -
Friendly Reminder: Customer Payments Out of Scope for Finance Team 0 votes 0 comments -
Operational Update: Insurance Refund Reason 0 votes 0 comments -
CS: Weekly Roundup - August 2025 Week 3 (18/08/25 - 24/08/25) 0 votes 0 comments -
Friendly Reminder: Reminder of Leave Provisions Policy 0 votes 0 comments -
CS Update: LPP/ Bedbank Language Use 0 votes 0 comments -
Operational Update: UI Update to Per Night Custom Refund 0 votes 0 comments -
CS Update: Birthday Promo Codes 0 votes 0 comments -
CS: Weekly Roundup - August 2025 Week 2 (11/08/25 - 17/08/25) 0 votes 0 comments -
CS Update: Password Policy Update 0 votes 0 comments -
Friendly Reminder: Transferring Tickets to Support 0 votes 0 comments -
CS Update: New Ticket Reasons - Societe 0 votes 0 comments -
CS: Weekly Roundup - August 2025 Week 1 (02/08/25 - 10/08/25) 0 votes 0 comments -
CS Update: Agent Work Flow 0 votes 0 comments -
CS Update: New Knowledge Articles – Updated LPP/Bedbank Complaint & Out-of-Policy Request Processes 0 votes 0 comments -
Operational Update: ICS - Special Requests 0 votes 0 comments -
CS: Weekly Roundup - July 2025 Week 4 & 5 (21/07/25 - 01/08/25) 0 votes 0 comments
CS Bulletin
New postCS Bulletin is your central hub for the latest updates across Customer Support. It includes key information such as new macros, updated processes, helpful reminders, and links to newly published Knowledge Articles.